By ordering and making payment of a SoftRock Product at the price stated on the SoftRock website, the person making such order (“the Customer”) agrees to the Customer Terms of Sale and Purchase with Becheras Holdings Pte. Ltd. (“the Seller”). The Seller reserves the right to decline to proceed with this agreement by refunding any money paid to the Seller by the Customer.

The Customer shall indemnify the Seller from any damage or personal injury that may arise from the improper use of SoftRock products or their part thereof, including, but not limited to the inhalation or consumption of filler from SoftRock products; or enclosing part or all of a human or animal body with a SoftRock product. The Customer shall also indemnify the Seller from any third-party claim on the Customer as a result of the product purchased by the Customer.

The Seller’s liability for damages under this agreement shall be limited to the amount paid by the Customer for the product ordered by the Customer under which this agreement applies, and the Seller is not liable for consequential, special, indirect or punitive damages. The Seller also does not accept liability for any third-party claim, or any liability whatsoever for the product ordered being not available for use, lost profits, loss of business.

Due to colours on-screen appearing differently due to varying monitor settings, fabric and material colours on the SoftRock Living online boutique may vary slightly in shade or hue from the actual product, and the customer accepts a reasonable variation in colour.

In the event that the SoftRock website contains typographical or content errors which result in the product being offered at terms other than what the Seller intended, the Seller shall not be responsible for such errors and reserve the right to enforce Clause 1.

The Customer shall enjoy a one year guarantee against manufacturer’s defects from the date of receipt of the ordered product.

1. The Seller shall not be obligated to honour any guarantee until it receives payment in full for the ordered product.
2. The Seller shall have the sole discretion in determining whether the product in question possesses a manufacturer’s defect.
3. For the avoidance of doubt, wear and tear through normal use, and damage arising out of the misuse or improper use of the product in question does not give the Customer a right to claim under the guarantee.
4. In the event that the product in question contains a manufacturer’s defect, the Seller has the discretion to repair the defect, or replace the product or part thereof.
5. If in honouring the guarantee, the Seller deems that it is required to replace the product in question, and the product is out of stock or discontinued, the Seller may replace the product with an item that is equal in value to the replaced product.
6. The term of the guarantee shall not restart even if the product in question is replaced by a brand new one.

The Customer shall be entitled to one free rejuvenation of every SoftRock Living bean bag purchased. Rejuvenation refers to the topping up of EPS pellets to a SoftRock Living bean bag that has decreased in volume due to regular use and the topping up will be made to restore the bean bag to its original volume. This complimentary rejuvenation is valid on condition that:

1. only SoftRock Living bean bags ordered on or after 1 July 2016 are eligible for the complimentary rejuvenation;
2. the Customer must show proof of purchase by retaining and producing upon request the care instruction page that accompanied the Customer’s order;
3. the Customer must make an appointment to bring the SoftRock bean bag to the Company’s listed address to be rejuvenated. If the Customer is unable to bring the SoftRock bean bag, the Customer may make an appointment to collect the EPS pellets from the Company’s listed address instead.

The Customer is allowed to exchange the purchased product within a hundred calendar days of receipt, on condition that:

1. the Customer informs the Seller immediately of his/her desire to exchange the product in question;
2. the Customer keeps the product in its original packaging and condition;
3. the Customer returns the product at his/her own cost. The Customer has the option of paying for the retrieval of the product, or returning the product to the Seller’s physical premises;
4. the difference in value of the product shall be paid by the Customer if the subsequent product is of a higher value. The difference shall be refunded to the Customer if the subsequent product is of a lower value;
5. the Seller reserves the right to refuse to exchange the product in question, if the Seller deems that the Customer failed to keep the product in its original condition; and
6. In the event that the Customer fails to keep the product in its original condition, the Seller reserves the right to charge the Customer for an exchange, at an amount of the Seller’s discretion but based on the condition of the product.

The Seller may revise the terms of sale, prices, dimensions, designs, colours or any other aspect of the products in the SoftRock website, and/or discontinue any of the products in the SoftRock website without notice. This change may affect items that have been stored in the website’s online cart and changes between what is shipped and what has been described in the SoftRock website are possible.

If any term in this agreement is held to be enforceable in law, the enforceability of the remaining terms of this agreement shall not be be in any way affected, unless the severance of such term results in a material change to the agreement, rendering the construction of the remaining terms of the agreement to be unreasonable.

This agreement shall be governed by and construed in accordance with Singapore law, and all disputes arising out of this agreement shall be subject to the non-exclusive jurisdiction of the Singapore legal system. The Parties agree to resolve any disputes amicably as a first resort.